Cancellation and Amendment Policy.

These Cancellation and Amendment Terms ("Policy") are established by CosMediTour Australia Pty Ltd ("CosMediTour"), ACN 168 016 868: Suite 1B/9 Ouyan St, Bundall, Queensland, Australia. By booking services with CosMediTour, the Client acknowledges and agrees to the following terms:

1. Service Fee

1.1  Requirement - You are required to pay a Service Fee when booking. All Service Fees are non-refundable.

1.2  Application - The Service Fee may be applied as a one-time credit toward a procedure or treatment valued at over AUD $6,990, booked through CosMediTour (Thailand) or CosMediSmile, provided the surgery or treatment date is within 24 months of the Service Fee payment date.

1.3  Validity - The Service Fee is valid for 24 months and is required to obtain a preliminary quote. This quote is valid for 12 months from the date of issue. Any surgery scheduled beyond this point is subject to applicable price increases.

1.4  Non-Refundable Nature - The Service Fee is non-refundable if the Client is unable to attend the scheduled surgery. However, the Service Fee may be credited toward a new surgery date with CosMediTour within 24 months from the initial service fee payment date.

1.5  Non-Transferability: - The service fee is non-transferable and cannot be assigned to another person if you have cancelled your journey at any stage.

2. PAYMENTS, AMENDMENT, AND CANCELLATION FEES 

2.1.  Final Invoice Payment Due Date - The final invoice payment is due 4 weeks before the scheduled surgery date. This payment must be made in full to secure the surgery date. Failure to pay the final invoice by the specified deadline will result in the cancellation of the surgery.

2.2.  Cancellation by CosMediTour (Any Time) - CosMediTour reserves the right to cancel any booking if significant communication barriers arise, if client expectations cannot be met, if it is determined that the client lacks a complete understanding of the services involved, or if the client demonstrates abusive, disrespectful, or inappropriate communication. A service fee refund will be provided to the client, less a $250 administration fee.

2.3.  Amendments or Cancellations (More than 28 days / 4 weeks)
For amendments or cancellations made more than 28 days / 4 weeks before the Confirmed Surgery Date, an amendment fee of $250 or a cancellation fee of $350 will apply.

2.4.  Amendments or Cancellations (Within 28 days / 4 weeks)
For amendments or cancellations made within 28 days before the Confirmed Surgery Date, an amendment fee of $450 or a cancellation fee of $700 will apply.

2.5.  Amendments or Cancellations (Within 7 days before the Surgery Date)
For amendments or cancellations made within 7 days before the Confirmed Surgery Date, an amendment fee of $1,000 or a cancellation fee of $1,800 will apply.

2.6.  Cancellation at Consultation by Client
Should the Client cancel at the 1st or 2nd consultation, the Service Fee will be refunded less a $250 administration fee.

2.7.  Cancellation within the 7-day cooling-off period by the client
Should the Client cancel during this cooling-off period, the Service Fee will be refunded, less a $250 administration fee.

2.8.  Cancellation by Surgeon
If the Surgeon cancels the surgery at or after the 1st or 2nd consultation for patient safety reasons, the Service Fee will be refunded, less a $250 administration fee.

2.9.  Client No Show at the Face-to-Face Consultation with the Surgeon
Should the client not attend this consultation, the Service Fee will not be refunded.

2.10.  Client No Show for the confirmed surgery date
Should the client not attend the confirmed surgery date, the invoice will be refunded, less the Service Fee, the $1,800 Theatre Fee, and 50% of the total invoice paid.

2.11.  Surgeon consultation fees
Any consultations attended are non-refundable if you change your mind and do not proceed to surgery.

3. DENIED FINANCE APPLICATIONS

Clients should assess their financial situation before committing to the Service Fee, if applying for finance, as specific criteria will apply and can result in wasted time or denied applications. Upon evidence of finance denial from a third-party company or bank, within 15 business days of paying your Service Fee, the Service Fee will be refunded, less a $250 administration fee

4. REFUND PROCESSING

Bank account details must be provided to CosMediTour in writing via email. Once your bank account details are received, please allow up to 15 business days for refunds to be processed after approval. Incorrect account details for a refund will incur a $25 re-processing fee.