Cancellation Policy

Gold Coast

Deposit and Final Payment
You will be required to pay a deposit when booking. All deposits are non-refundable or transferable for cancellations by you. Final payment is required no later than 30 days prior to your surgery date.

The deposit may be applied as a once-off contribution towards a procedure valued greater than $4,990 AUD booked through CosMediTour (excluding dental treatments) with a surgery date within 12 months of the original Deposit Paid Date.

In the event that your Surgeon requests to see you for a complimentary, in-person consultation prior to preliminary acceptance of your surgery, this will be communicated to you. If you choose to proceed and post consultation are denied by your Surgeon, you will be entitled to a refund of your Booking Deposit less an administrative cancellation fee of $150.

Surgeon Consultation Fees
All Surgeon consultation fees are non-refundable once a phone or in person consultation has been attended.

Finance Application Denied
In the event that you can provide evidence of being denied finance through a third party finance company or bank, within 10 business days of paying your deposit, you will be entitled to a refund of your Booking Deposit less an administrative cancellation fee of $150.

Change and Cancellation Fees

The following change and cancellation fees apply to all bookings made with CosMediTour

  • At the time of consultation, you have been denied surgery by the surgeon, you will incur an administrative fee of $150 and the Surgeon consultation fee.
  • Cancellation or Change within 30 days of the Confirmed Surgery Date will incur a hospital theatre fee of $1,000, administrative fee of $150 and the Surgeon consultation fee.
  • Cancellation or Change of the Confirmed Surgery Date greater than 30 days of the Confirmed Surgery Date will incur an administrative fee of $150 and the Surgeon consultation fee if you have already had your consultation.
  • Cancelled accommodation bookings may also incur supplier fees, which can be up to 100% of the cost of the booking.

Sydney

Deposit and Final Payment
You will be required to pay a deposit when booking. All deposits are non-refundable or transferable for cancellations by you. Final payment is required no later than 30 days prior to your surgery date.

The deposit may be applied as a once-off contribution towards a procedure valued greater than $4,990 AUD booked through CosMediTour with a surgery date within 12 months of the original Deposit Paid Date.

If at the time of your consultation, you are denied surgery by your Surgeon, or choose not to proceed with the surgical recommendation discussed during or following your consultation, you will incur an administrative cancellation fee of $150, along with the Surgeon consultation fee.

Surgeon Consultation Fees
All Surgeon consultation fees are non-refundable once a phone or in-person consultation has been attended.

Finance Application Denied
In the event that you can provide evidence of being denied finance through a third party finance company or bank, within 10 business days of paying your deposit, you will be entitled to a refund of your Booking Deposit less an administrative cancellation fee of $150.

Change and Cancellation Fees

The following change and cancellation fees apply to all bookings made with CosMediTour

  • At the time of consultation, you have been denied surgery by the Surgeon, you will incur an administrative fee of $150 and the Surgeon consultation fee.
  • Cancellation or Change within 30 days of the Confirmed Surgery Date will incur a hospital theatre fee of $1,800, administrative fee of $150 and the Surgeon consultation fee.
  • Cancellation or Change of the Confirmed Surgery Date greater than 30 days of the Confirmed Surgery Date will incur an administrative fee of $150 and the Surgeon consultation fee if you have already had your consultation.
  • Cancelled accommodation bookings may also incur supplier fees, which can be up to 100% of the cost of the booking.

COVID-19 (Gold Coast & Sydney)
In the event that you are unable to attend your scheduled surgery date due to government imposed travel restrictions or government mandated medical restrictions, your surgery date can be postponed without any administrative amendment or cancellation fee. Please note, that if government sanctioned restrictions are already in place at the time of booking your surgery, and restrictions continue necessitating amendment or cancellation of your surgery booking, CosMediTour will require no less than 30 days notice if you wish to amend or cancel without incurring a fee. In the event that government restrictions are imposed within 30 days of your scheduled surgery date, you will not incur an administrative amendment or cancellation fee. The administrative amendment or cancellation fee is $150 AUD. Please note, CosMediTour is not responsible for advising of current applicable government travel restrictions and all clients must ensure they research and keep up to date with ongoing travel restrictions, by accessing the applicable government provided resources.

Surgery Deposits are non-refundable in the event that you are unable to attend your booked and scheduled surgery date, due to a government imposed travel restriction, government mandated medical restrictions, or personal reasons relating or not relating to the COVID-19 pandemic. Your Surgery Deposit can be used as a credit towards a new CosMediTour surgery date within 24 months from payment of your original deposit.

Account Details and Processing Time for any Refunds Applicable

Bank account details must be provided to CosMediTour in writing by email. Once bank account details are received, refunds may take up to 7 working days to process. Providing wrong account details for a refund will incur a $25 AUD re-processing fee. (Also see CosMediTour Terms & Conditions).

Version: CPAUS/V6:2021

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