Cancellation Policy

Gold Coast

Deposit and Final Payment
You will be required to pay a deposit when booking. All deposits are non-refundable or transferable for cancellations by you. Final payment is required no later than 45 days prior to your surgery date.

The deposit may be applied as a once-off contribution towards a procedure valued greater than $4,990 AUD booked through CosMediTour (excluding dental treatments) with a surgery date within 12 months of the original Deposit Paid Date.

Change and Cancellation Fees

The following change and cancellation fees apply to all bookings made with CosMediTour

  • At the time of consultation you have been denied surgery by the surgeon, you will incur an administrative fee of $150 and the surgeon consultation fee.
  • Cancellation or Change within 30 days of the Confirmed Surgery Date will incur a hospital theatre fee of $1,000, administrative fee of $150 and the surgeon consultation fee.
  • Cancellation or Change of the Confirmed Surgery Date greater than 30 days of the Confirmed Surgery Date will incur an administrative fee of $150 and the surgeon consultation fee if you have already had your consultation.
  • Cancelled accommodation bookings may also incur supplier fees, which can be up to 100% of the cost of the booking.

Sydney

Deposit and Final Payment
You will be required to pay a deposit when booking. All deposits are non-refundable or transferable for cancellations by you. Final payment is required no later than 45 days prior to your surgery date.

The deposit may be applied as a once-off contribution towards a procedure valued greater than $4,990 AUD booked through CosMediTour with a surgery date within 12 months of the original Deposit Paid Date.

Change and Cancellation Fees

The following change and cancellation fees apply to all bookings made with CosMediTour

  • At the time of consultation you have been denied surgery by the surgeon, you will incur an administrative fee of $150 and the surgeon consultation fee.
  • Cancellation or Change within 45 days of the Confirmed Surgery Date will incur a hospital theatre fee of $1,800, administrative fee of $150 and the surgeon consultation fee.
  • Cancellation or Change of the Confirmed Surgery Date greater than 45 days of the Confirmed Surgery Date will incur an administrative fee of $150 and the surgeon consultation fee if you have already had your consultation.
  • Cancelled accommodation bookings may also incur supplier fees, which can be up to 100% of the cost of the booking.

Account Details and Processing Time for any Refunds Applicable

Bank account details must be provided to CosMediTour in writing by email. Once bank account details are received, refunds may take up to 4 weeks to process. Providing wrong account details for a refund will incur a $25 AUD re-processing fee. (Also see CosMediTour Terms & Conditions).

 

Version: CPAUS/V2:2018

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