1. Service Fee and Final Payment
1.1 You will be required to pay a service fee when booking a plastic surgery procedure. This holding fee is non-refundable and non-transferable to another person for cancellations made by you.
1.2 The service fee can be applied towards the total cost of a CosMediTour package valued at $4,990 or more, once required practitioner consultations are completed; noting that surgery must take place within 24 months from the date of the initial holding fee payment.
1.3 Final payment is required 2 weeks prior to your surgery date
2. Surgeon Consultation Fees
2.1 All Surgeon consultation fees are non-refundable once any phone, video or in person consultations have been attended.
2.2 All Surgeon consultation fees are non-refundable should you fail to attend a booked consultation, including in person, phone and video consultations.
3. Finance Application Denied
3.1 In the event that you can provide evidence of being denied finance through a third party finance company or bank, within 10 business days of paying your service fee, you will be entitled to a refund, less an administrative cancellation fee of $150.
4. Change and Cancellation Fees
4.1 If at the time of your consultation/s, you are denied surgery by your surgeon, or choose not to proceed with the surgical recommendation discussed during or following your consultation/s, you will incur an administrative cancellation fee of $150, along with the surgeon consultation fee/s.
4.2 Cancellation or change after final confirmation of your surgery date (provided after you have been through the mandatory consultation process and given informed consent) will incur a hospital theatre fee of $1,000 (Gold Coast based hospitals) or $1,800 (Sydney based hospitals), along with an administrative fee of $150 and the surgeon consultation fee/s.
4.3 Cancellation or change of the confirmed surgery date made greater than 30 days in advance of the confirmed surgery date will incur an administrative fee of $150, along with the surgeon consultation fee/s.
5. Refund Administration
5.1 In the event that a refund is applicable, accurate bank account details must be provided to CosMediTour via email. Should inaccurate bank account details be provided,a $25 re-processing fee will be incurred.
5.2 Refunds are processed weekly on Wednesdays. Details not provided well in advance of this day will not be processed until the following week.