Privacy Policy

Surgery Deposit:

The Surgery Deposit ($1,000) is non refundable or transferable to another entity. The Deposit Amount may be applied as a once-off contribution towards a procedure valued greater than $4,000 AUD booked through CosMediTour with a surgery date within 2 years of the Deposit Paid Date for Australia or if you choose to go to Thailand.

Cancellations:

If at the time of consultation, you have been denied surgery by the surgeon and you have paid the full procedure invoice, the invoiced amount will be refunded less the: $250 Surgeon Consultation Fee and a $100 Administration Cancellation Fee.

If you cancel your consultation and surgery date within 30 days of the confirmed consultation and surgery date, and you have paid the full procedure invoice, the invoiced amount will be refunded less the: $1,000 deposit, $250 Surgeon Consultation Fee and a $100 Administration Cancellation Fee.

Accommodation:

There are no accommodation refunds for any amount paid to CosMediTour if you cancel within 7 days of booking date, or have arrived and change your mind about the booked accommodation and /or stay elsewhere. (Hotels have their own Terms & Conditions – Also see CosMediTour Terms & Conditions).

Account Details and Processing Time:

Bank account details must be provided to CosMediTour in writing by email. Once bank account details are received, refunds may take up to 4 weeks to process. Providing wrong account details for a refund will incur in a $25 AUD re-processing fee. (Also see CosMediTour Terms & Conditions).

Have a question, or like to enquire about a procedure?