Pre-Surgery Instructions & Checklist

The following instructions are in place for your health and safety. Please read them carefully and adhere to them at all times. If you are unsure about these instructions or have any questions about your pre-surgery requirements, please contact your Surgeon’s office directly.

4 WEEKS BEFORE SURGERY | STOP TAKING THESE MEDICATIONS

It’s critical that you stop taking the following mediations 4 weeks prior to your surgery until 2 weeks after your surgery, unless advised otherwise by your Surgeon or General Practitioner. Please note that failure to stop taking these items may result in your surgery being cancelled.

• Do not take ANY vitamins
• Do not take ANY supplements
• Do not take Nurofen, Nurofen Plus, or any Ibuprofen or anti-inflammatory medication
• Do not take Aspirin, Disprin or Aspro Clear
• Do not take any blood thinning medication; Importantly, If you have been directed by your General Practitioner or a Specialist to take a blood thinning medication, you must advise your Surgeon’s clinic and your General Practitioner before stopping your medication

4 WEEKS BEFORE SURGERY | DISCLOSE ALL MEDICATIONS

If you are taking any other medications, either prescription or non-prescription, it’s vital that you let your CosMediTour Client Manager know ASAP by calling 1300 000 633.


6 WEEKS BEFORE SURGERY | STOP SMOKING & NICOTINE VAPING

It’s critical that you do not smoke or partake in nicotine-based vaping in the 6 weeks leading up to your surgery and also during your recovery period. Please be aware that your surgeon may perform a nicotine test, and if present, your surgery may be cancelled.


ONE DAY BEFORE SURGERY

• Rememberto follow any specific instructions from your Surgeon including fasting
• Remove any spray tans and nail polish from your fingers and toes
• If you have acrylic nails, remove them from your 2 index fingers (at least)

THE DAY OF SURGERY

• Remember to follow any specific instructions from your Surgeon
• Remove all jewellery and piercings
• Do not wear make-up, deodorant, perfume, cologne, moisturiser or hairpins
• Do not wear contact lenses and bring a case for your glasses
• Wear loose-fitting clothes that are easy to get on; a button-up shirt, pants that can be easily pulled on, and flat slip-on shoes

General Process Overview

What You Need To Know About Getting Surgery Ready

Your health is our number one priority at CosMediTour. To ensure your safety, and to help you achieve the best possible outcome, there are a number of very important things you need to do to prepare for your surgery. If you require clarity about any of the items listed below, please don't hesitate to call your Client Manager on 1300 000 633.

YOUR COMPLETE MEDICAL HISTORY

It’s vital that you let us know about all of your medical conditions and medications. No matter how small a condition may seem to you, it’s really important that you tell us about it so that we have a complete picture of your physical and mental health.

For example, you may not think that having minor anxiety is worth mentioning, but it actually is important that we know, so please ensure you consider your past and present health history and be really open with us about it.

Please be aware that in some cases, we may require a medical clearance from your GP or Specialist.


MANDATORY GP REFERRAL

Under medical guidelines, it is essential that you have a valid Medical Referral from a GP or Specialist before you have you suregon consultaion.

A Medical Referral from a GP is valid for 12 months and a referral from a specialist is valid for 3 months.


YOUR SURGEON CONSULTATIONS

Booking your Consultations

Upon confirmation of your surgery details, your Client Manager will provide you with contact details to call your Surgeon's clinic and book your Surgeon consultations.

Under medical guidelines, you are required to have two consultaions with your surgeon. At least one of your consultaions must in-person, whilst the other can be over the phone or video if required.

To secure the consultation dates that best work for you, we recommend that you connect with your clinic ASAP.

Medical Referral Requirement

Please note, it is essential that you have a valid Medical Referral from a GP or Specialist before you have you suregon consultaion. (A Medical Referral from a GP is valid for 12 months and a referral from a specialist is valid for 3 months.)

Be Prepared

To get the most out of your consultation, we encourage you to be well prepared. Make sure you’ve done adequate research on your procedure and have a list of questions you would like answered. Please also ensure you have any your mandatory GP referral, along with any required medical clearances ready to go.


MEDICATIONS & SUPPLEMENTS TO CEASE

There are a range of vitamins, supplements and medications that you must stop taking at least 4 weeks before your surgery.

It’s critical that you stop taking the following mediations 4 weeks prior to your surgery until 2 weeks after your surgery, unless advised otherwise by your Surgeon or General Practitioner.

• Do not take ANY vitamins
• Do not take ANY supplements
• Do not take Nurofen, Nurofen Plus, or any Ibuprofen or anti-inflammatory medication
• Do not take Aspirin, Disprin or Aspro Clear
• Do not take any blood thinning medication. Importantly, if you have been directed by your General Practitioner or a Specialist to take a blood thinning medication, you must advise your Surgeon’s clinic and your General Practitioner before stopping your medication

Please note that failure to stop taking these items may result in your surgery being cancelled.


SMOKING & VAPING

Please note that you must not smoke cigarettes, marijuana or partake in any kind of vaping in the 6 weeks leading up to your surgery and also during your recovery period. Please be aware that your Surgeon may perform a nicotine test and, if present, your surgery may be cancelled. Learn why here.


YOUR SUPPORT PERSON

For your safety, you will be required to have a person to pick you up from hospital after your surgery and to stay with you for at least the next 24 hours.

Please consider who you will nominate as your support person, as you will need to provide their contact details ahead of your surgery.


SURGERY & YOUR WEIGHT

To offer you the best possible outcome, our Surgeons always recommend being your ideal weight prior to surgery.

Please note that your Body Mass Index, or ‘BMI’, must be considered within the healthy-range in order to be accepted for surgery. This is because clients with a BMI considered too high, or too low, have an increased risk of surgical complications.

Maintaining a stable weight is also important because weight loss or weight gain before surgery can impact your surgical recommendation and results. If you are on a weight management journey, it’s important to make your Client Manager aware. Additionally, if you experience a fluctuation in your weight of 5kg or more, please be sure to let us know as soon as possible.


PREGNANCY & BREASTFEEDING

Pregnancy can affect the outcome of your surgery. Generally, our Surgeons recommend holding off on surgery until you have completed your family. Breastfeeding can also impact your surgery by increasing the risk of infection. Please be aware that you must conclude breastfeeding at least 6 months prior to your surgery.


MAMMOGRAM REQUIREMENTS

If you are 40 or older, please be aware that you will be required to provide a mammogram result that is dated within 6 months of your surgery date.


POST SURGERY SUPPORT GARMENTS

Whilst some procedures include a basic post-surgery support garment, others don’t. We highly recommend purchasing garments before your surgery so that you have spares available. You will find a range of garments available online.


WHAT TO PACK FOR YOUR SURGERY

No matter the procedure, our go-to surgery packing list has it all—from the obvious items to the special things that will keep you comfortable throughout your stay.


COVID-19 RECOVERY CERTFICATE

If you have recovered from COVID-19 within 8 weeks before your surgery, you may be required to obtain a certificate from your GP stating that you have had COVID‐19 but are now recovered.

Please note, your Recovery Certificate must include the following:

• The date the certificate is provided
• A statement to the effect that you have had COVID‑19 but are now recovered and are not considered to be infectious
• The day when you first recceived a positive result of a test for COVID‑19

What You Need To Know About Getting Travel Ready

If you are travelling away from home for your surgery, there are a number of things you need to know. If you require clarity about any of the items outlined here, please don't hesitate to call your Client Manager on 1300 000 633.


WHEN TO BOOK FLIGHTS OR HOTELS

Please do not book any flights or make any other travel arrangements until the clinic or your client manager confirms that is ok to do so.


TRAVEL SUPPORT PERSON

If you are travelling for surgery, please be aware that you are still required to have a person to pick you up from hospital after your surgery, and to stay with you for at least the next 24 hours.

Please consider who you will nominate as your support person or travelling companion as you will need to provide their contact details ahead of your surgery.


WHAT TO PACK FOR YOUR SURGERY

No matter the procedure, our go-to surgery packing list has it all—from the obvious items to the special things that will keep you comfortable throughout your stay. READ NOW

What You Need To Know About Your Surgery Costs

Here we explain what you need to know about our pricing and payment policy. Whilst we do our very best to keep your costs at a minimum, there may be some additional charges that you need to be aware of. If you require clarity about any of the items outlined here, please don't hesitate to call your Client Manager on 1300 000 633.


YOUR FINAL PAYMENT

• Your final invoice will be due in full 2 weeks prior to your surgery date.
• Payment methods include Bank Transfer or Credit Card.
• Please note, a surcharge applies for all Credit Card payments and AMEX is not accepted.

CANCELLATION POLICY

Please review our Cancellation Policy to understand what happens in the event that your procedure is cancelled. READ NOW


PATHOLOGY TESTS DURING SURGERY

Please note, if a tissue sample is sent for pathology during your surgery you will be responsible for pathology costs. Please be sure to discuss this with your Surgeon during your consultation.


ADDITONAL PRE-SURGERY TESTS

In some cases, your Surgeon may require you to have some additional pre-surgery testing. Please note, these tests cannot be predetermined and therefore the cost is not included in your package.


MEDICATIONS

Please note that any medications prescribed by your Surgeon or otherwise, are not included in your package.


POST SURGERY SUPPORT GARMENTS

Some procedures include a basic post-surgery support garment, however other don't. We strongly recommend purchasing your own garments before your surgery - it will be important to have spare garments ready for use throughout your recovery.

You can find a range of garments available online.

Terms & Conditions

CosMediTour (Australia) Pty Ltd - ACN: 168 016 868 (“CosMediTour”) and “the Client”:
The “Client” acknowledges and agrees with the following:

1. CosMediTour Services

1.1 CosMediTour is a medical and dental tourism facilitator.
1.2 CosMediTour arranges submission of health and other material (provided by you) for evaluation for possible surgery or other procedures by an appropriate surgeon or another healthcare provider, and where appropriate also arranges bookings for surgical consultations and procedures only.
1.3 CosMediTour only coordinates services and does itself not provide any surgical, medical or healthcare service.
1.4 CosMediTour does not have a financial interest in any of the Clinics or healthcare providers with whom bookings are made.
1.5 CosMediTour acts as a conduit for the provision of medical information from the Clinics and healthcare providers to you but does not employ any surgeons or other health practitioners.
1.6 Any information provided to you by CosMediTour in relation to a proposed health or surgical procedure has been provided by the Clinics or healthcare providers which will provide the surgical procedure or healthcare.
1.7 CosMediTour provides medical information to you on behalf of the medical practitioners and healthcare providers in good faith, but without offering or providing medical advice.
1.8 CosMediTour recommends that you obtain independent medical advice or a second opinion from an appropriately qualified plastic surgeon in relation to any procedure which you might be considering or which you have asked CosMediTour to coordinate.

2. Collection of Information

2.1 CosMediTour will provide the information collected from you to the Clinics and healthcare providers and from which health or surgical services might be obtained for the purposes of a surgical recommendation of your suitability for, and if approved, the provision of a surgical or health procedure.
2.2 CosMediTour will not release any information collected from you to any other person without your consent.
2.3 You must provide true and complete disclosure of all health, lifestyle and other information requested by CosMediTour, or any healthcare provider or Clinic. This includes information provided to CosMediTour in person, information provided by completing a CosMediTour website online Assessment Form, all written and verbal communications, and all information required by any healthcare provider or clinic.
2.4 You must disclose details of all medical conditions and medications taken (past and current) that are currently, or have been treated by any medical or healthcare professional including alternative therapists.
2.5 You agree to be responsible for and will agree to pay any additional costs incurred by CosMediTour, the Clinic or the healthcare provider due to you providing incorrect, incomplete or misleading information.

3. Process

3.1 When you make an initial enquiry, your preferred requirements are discussed with you, and CosMediTour provides information about the Clinic, medical procedures and healthcare provider from whom services may be obtained.
3.2 CosMediTour does not guarantee your experience, nor that you will be satisfied with the surgical outcome, and CosMediTour recommends that you make your own enquiries both in relation to the suitability of the proposed surgery and the Clinic and healthcare providers.
3.3 You must complete the online Assessment Form including providing quality photographs according to the accompanying information.
3.4 If there is a family history of breast cancer, a Breast USS (Ultrasound Scan) will be required. However, if your medical history and background indicate that further pre-operative tests need to be done, this will be at your own cost, and your surgery may no longer qualify for our promoted prices.
3.5 Following the provision of the Assessment Form and images, and any other preliminary tests required, the Clinic or healthcare provider will provide a surgical recommendation about your suitability for the surgical procedure you have requested.
3.6 If the evaluation shows that the proposed procedure is likely to be suitable, CosMediTour will begin arrangements with the healthcare provider at the clinic for the surgeon consultations that you will need to attend prior to consenting to surgery. In line with medical guidelines you must attend TWO surgeon consultations, one of which must be face to face. During the consultations, the surgeon will give to you details of the final surgical treatment plan, an evaluation of whether or not you should proceed with the surgery, and any other medical or health advice which the surgeon deems suitable. After your second surgeon consultation and following a 7-day cooling off period, your surgery date will be confirmed.
3.7 If a medical condition develops and becomes apparent on the day of surgery, your surgeon will discuss this with you, and your surgery may be rescheduled.
3.8 The clinic and healthcare provider at all times reserves the right to refuse to carry out a procedure for any reason.
3.9 You must cease all forms of smoking at least 6 weeks prior to your surgery date. Clients who have not ceased smoking, a minimum of 6 weeks prior to surgery are considered high-risk patients.
3.10 Unless instructed by your healthcare practitioner you must cease taking prescribed medications and all-over-the counter medications, vitamins and supplements, at least 2 weeks prior to surgery.
3.11 You must inform CosMediTour if you become ill within 4 weeks of surgery, and supply all details including medication and dosages.
3.12 You acknowledge that all individuals have different post-surgical recovery rates, results, reactions to the anaesthetic, pain medication, antibiotics and other items.
3.13 You acknowledge that there are surgeon prescribed recovery periods from surgery during which time all care must be taken with lifestyle and activity levels, so as not to compromise the eventual surgery and aesthetic outcome.
3.14 You acknowledge that if a problem arises post-surgery during the prescribed recovery period, you are required to inform CosMediTour of all details, and this will be sent to and reviewed on a case-by-case basis by the clinic and healthcare provider, not CosMediTour. You may be required to return to the clinic for surgery and treatment at a time frame decided by the clinic and healthcare provider. Costs will also be determined by the clinic and healthcare provider.
3.15 If there are any complications, infections, unexpected outcomes you are not satisfied with post-surgery, you must immediately advise the clinic and healthcare provider directly.

4. Payment Obligations

4.1 Prices for packages or procedures listed on the CosMediTour website and other marketing channels as well as discussions which CosMediTour has with you during initial enquiries or consultations are indicative surgical and package prices only. It is not possible to determine the final price until after your consultations by the surgeon.
4.2 Prices listed are current at the time of publication and are subject to change by the Clinic and healthcare provider on a case-by-case basis without notice.
4.3 You will be required to pay a service fee when booking a plastic surgery procedure. This fee is non-refundable and non-transferable to another person for cancellations made by you. However, it can be applied towards the total cost of a CosMediTour or CosMediSmile package valued at $4,990 or more, once required practitioner consultations are completed; noting that surgery must take place within 24 months from the date of the initial service fee payment.
4.4 By paying the service fee invoice you are agreeing to the Cancellation Policy on the CosMediTour website.
4.5 The final cost of any intended procedure will be confirmed at the time of your consultations by the surgeon. Any adjustment between the estimated cost and final cost is required must be paid before the surgery date.
4.6Final payment is required 2 weeks prior to your surgery date.
4.7 The surgery procedure and package prices do not include the costs of any tests that may be required prior to surgery. You must pay any extra costs directly to whoever is conducting the tests, or to the clinic.
4.8 You acknowledge that the surgery procedure or package prices do NOT include the costs of any post-operative surgery or other treatment which may be required due to unexpected outcomes, complications, infections or otherwise. It will also not cover treatment or corrective surgery in circumstances where the Surgical Warranty offered by the clinic and healthcare provider is not purchased. In those cases, fees will be payable by you to the clinic or healthcare provider (or your own medical practitioner) for any required postoperative surgery, or other treatment. In addition, you must pay the cost of any flights, hotel and other travel costs required to travel to the clinic or healthcare provider relating to any additional required treatment.
4.9 You may have the opportunity to purchase a comprehensive Surgical Warranty. Warranty costs vary depending on the procedure. A Warranty may be purchased directly through CosMediTour or with the clinic. CosMediTour is not responsible for the Terms and Conditions of the Warranty or any benefit included.

5. Medical Acknowledgements

5.1 You acknowledge that you may withdraw from surgery at any time prior to the surgery taking place if you are not entirely comfortable with the final surgical treatment plan. The CosMediTour Cancellationp policy applies.
5.2 The Clinic and healthcare provider will require you to complete additional paperwork, sign consents and other documents in relation to all aspects of the surgery and treatment.
5.3 Any decision about whether additional treatment or procedures are required will be solely determined by the Clinic or healthcare provider.
5.4 Whether or not you are well enough, or have recently been exposed to a condition which makes surgery unsuitable, is at the sole discretion of the surgeon.
5.5 You agree that CosMediTour is not liable for the provision of, or the outcomes of, any surgical or health procedure or your overall experience during your surgery, associated surgical recovery or travel. You agree to release (and by signing these Terms and Conditions do release) CosMediTour from all responsibility for health and surgical matters, including information provided to you about those health and surgical matters, and acknowledge these are the responsibility of the clinic and healthcare provider.

6. Other Items

6.1 Once CosMediTour has coordinated a surgery procedure in consultation with you, the Clinic and healthcare provider will then contact you directly to confirm a surgical treatment confirmation schedule containing dates, bookings and other information relating to your surgery.
6.2 It is your responsibility to read and understand the Terms and Conditions of all flight and accommodation reservations made by yourself or CosMediTour on your behalf, as amendments, cancellations or no shows will incur fees.
6.3 CosMediTour strongly recommends that you obtain travel insurance at the time of booking accommodation and flight purchase or purchase a ‘Flexi Fare’ that allows you to amend your flight departure date and time with minimal fees.
6.4 Costs, booking Terms and Conditions for accommodation options that may be promoted by CosMediTour will vary depending on the property, accommodation type, and travel dates.

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Cancelation Policy

1. SERVICE FEE AND FINAL PAYMENT

1.1 You will be required to pay a service fee when booking a plastic surgery procedure. This holding fee is non-refundable and non-transferable to another person for cancellations made by you.
1.2 The service fee can be applied towards the total cost of a CosMediTour package valued at $4,990 or more, once required practitioner consultations are completed; noting that surgery must take place within 24 months from the date of the initial holding fee payment.
1.3 Final payment is required 2 weeks prior to your surgery date

2. SURGEON CONSULTATION FEES

2.1 All Surgeon consultation fees are non-refundable once any phone, video or in person consultations have been attended.
2.2 All Surgeon consultation fees are non-refundable should you fail to attend a booked consultation, including in person, phone and video consultations.

3. FINANCE APPLICATION DENIED

3.1 In the event that you can provide evidence of being denied finance through a third party finance company or bank, within 10 business days of paying your service fee, you will be entitled to a refund, less an administrative cancellation fee of $150.

4. CHANGE AND CANCELLATION FEES

4.1 If at the time of your consultation/s, you are denied surgery by your surgeon, or choose not to proceed with the surgical recommendation discussed during or following your consultation/s, you will incur an administrative cancellation fee of $150, along with the surgeon consultation fee/s.
4.2 Cancellation or change within 30 days of the confirmed surgery date will incur a hospital theatre fee of $1,000 (Gold Coast based hospitals) or $1,800 (Sydney based hospitals), along with an administrative fee of $150 and the surgeon consultation fee/s.
4.3 Cancellation or change of the confirmed surgery date made greater than 30 days in advance of the confirmed surgery date will incur an administrative fee of $150, along with the surgeon consultation fee/s.

5. REFUND ADMINISTRATION

5.1 In the event that a refund is applicable, accurate bank account details must be provided to CosMediTour via email. Should inaccurate bank account details be provided,a $25 re-processing fee will be incurred.
5.2 Refunds are processed weekly on Wednesdays. Details not provided well in advance of this day will not be processed until the following week.

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Private Client Forum Terms & Conditions

The CosMediTour Private Client Forum is a ladies-only group designed to provide a supportive space where you can connect with fellow clients, share experiences, and gather valuable insights.

Please carefully read the terms and conditions for use of the Forum below. By following these guidelines, we can ensure a respectful and positive environment for all clients.

1. We do not tolerate offensive language on a post or towards other members. Your post can be deleted and you may be removed from the group.
2. Be courteous to other members and their pre and post-surgery photos.
3. Speak with integrity about your experiences.
4. We welcome honest experiences but please do not be defamatory towards CosMediTour, other agencies, or Surgeons.
5. If you have issues with any aspect of your experience in the first instance, please raise this with CosMediTour via email so that we are able to rectify the situation.
6. Please do not use the forum as a way to communicate with CosMediTour Client Managers. They do not monitor the forum. Your best and quickest form of communication is via phone or email.
7. When uploading photos please only post photos relating to the relevant discussion topics.
8. Do not provide medical advice. It is important that our clients do not use our Private Forum to provide what can be seen as ‘medical advice’ on any surgical procedure unless they are a qualified health practitioner. This can cause confusion and anxiety amongst future surgery patients and is best determined by the Plastic Surgeon through each client’s confidential and personal Surgical Recommendation.
9. All inquiries relating to surgeries, costs, hospitals etc must be directed to your CosMediTour Client Manager.
10. All information and photos shared on the Forum are able to be viewed by CosMediTour, the Breast Academy, the Hospital, or Surgeon and kept as a record on your medical file.
11. Members must be a confirmed CosMediTour client, who is female.
12. If you cancel your surgery with CosMediTour you will be removed from the forum.
13. If you are post-surgery and decide to book another surgery procedure with another entity and not through CosMediTour, please do not discuss these details on the forum.
The forum is for CosMediTour booked clients only so we want to keep all information relevant to CosMediTour so there is no conflict of interest.
14. The forum is not designed to be your sole source of information and research about your surgery, it is very important that you complete your own research independent of what CosMediTour already offer clients so that you have a complete understanding.
15. The forum is not to be used as a place for public debate while reviewing your case in the event of revision surgery. As this may cause distress to other members of the forum unnecessarily.