Terms and Conditions.

CosMediTour (Australia) Pty Ltd - ACN: 168 016 868 (“CosMediTour”) of Level 2, Medical Precinct, Oasis Centre, Victoria Avenue, Broadbeach Queensland Australia, and “the Client” who acknowledges and accepts the Terms and Conditions as follows:

1. CosMediTour Services

1.1 CosMediTour is a medical and dental tourism facilitator.

1.2 CosMediTour arranges submission of health and other material (provided by you) for evaluation for possible surgery or other procedures by an appropriate surgeon or another healthcare provider, and where appropriate also arranges bookings for surgical consultations and procedures only.

1.3 CosMediTour only coordinates services and does itself not provide any surgical, medical or healthcare service.

1.4 CosMediTour does not have a financial interest in any of the Clinics or healthcare providers with whom bookings are made.

1.5 CosMediTour acts as a conduit for the provision of medical information from the Clinics and healthcare providers to you but does not employ any surgeons or other health practitioners.

1.6 Any information provided to you by CosMediTour in relation to a proposed health or surgical procedure has been provided by the Clinics or healthcare providers that will provide the surgical procedure or healthcare.

1.7 CosMediTour provides medical information to you on behalf of the medical practitioners and healthcare providers in good faith, but without offering or providing medical advice.

1.8 CosMediTour recommends that you obtain independent medical advice or a second opinion from an appropriately qualified plastic surgeon in relation to any procedure that you might be considering or that you have asked CosMediTour to coordinate.

2. Collection of Information

2.1 CosMediTour will provide the information collected from you to the Clinics and healthcare providers and from which health or surgical services might be obtained for the purposes of obtaining a surgical recommendation of your suitability for, and if approved, the provision of a surgical or health procedure.

2.2 CosMediTour will not release any information collected from you to any other person without your consent.

2.3 You must provide true and complete disclosure of all health, lifestyle, and other information requested by CosMediTour, or any healthcare providers. This includes information provided to CosMediTour in person, information provided by completing a CosMediTour online Assessment Form, all written and verbal communications, and all information required by any healthcare provider or clinic.

2.4 You must disclose details of all medical conditions including operations you have had, and medications taken (past and current) that are currently or have been treated by any medical or healthcare professional including alternative therapists.

2.5 You agree to be responsible for and will agree to pay any additional costs incurred by CosMediTour, the Clinic, or the healthcare provider due to you providing incorrect, incomplete, or misleading information.

3. Process

3.1 When you make an initial enquiry, your preferred requirements are discussed with you, and CosMediTour provides information about the Clinic, medical procedures, and healthcare provider from whom services may be obtained.

3.2 CosMediTour does not guarantee your experience, nor that you will be satisfied with the surgical outcome, and CosMediTour recommends that you make your own enquiries both about the suitability of the proposed surgery and the Clinic and healthcare providers.

3.3 You must complete the online Assessment Form including providing quality photographs according to the photograph guidelines provided by CosMediTour, and if applicable, all accompanying medical information.

3.4 If you have a family history of breast cancer, a Breast USS (Ultrasound Scan) will be required. However, if your medical history and background indicate that further pre-operative tests need to be done, this will be at your own cost, and your surgery price may be revised from your original quoted surgery price, or cancelled.

3.5 Following the provision of the Assessment Form and images, and any other preliminary tests required, the Clinic or healthcare provider will provide a surgical recommendation about your suitability for the surgical procedure you have requested.

3.6 If the evaluation shows that the proposed procedure is likely to be suitable, CosMediTour will begin arrangements with the healthcare provider at the clinic for the surgeon consultations that you will need to attend prior to consenting to surgery.

3.7 In line with AHPRA medical guidelines, you must attend TWO surgeon consultations, one of which must be face-to-face. During the consultations, the surgeon will give you details of the final surgical treatment plan, an evaluation of whether or not you should proceed with the surgery, and any other medical or health advice that the surgeon deems suitable. After your second consultation and following a 7-day cooling-off period, your surgery date will be confirmed.

3.8 If a medical condition develops and becomes apparent on the day of surgery, your surgeon will discuss this with you, and your surgery may be rescheduled.

3.9  All smokers who have not ceased smoking, a minimum of 6 weeks prior to surgery, are considered high-risk patients, and surgery may be postponed or cancelled by the Surgeon or healthcare provider. In such cases, full Cancellation penalties will apply. 

3.10 The clinic and healthcare provider at all times reserves the right to refuse to carry out a procedure for any reason.

3.11  If you decide to proceed following the consultation and examination, after having received details of the final surgery treatment plan and costs, the surgery will proceed on the scheduled surgery date.

3.12 Unless instructed by your healthcare practitioner you must cease taking prescribed medications and all-over-the-counter medications, vitamins, and supplements, at least 2 weeks prior to surgery.

3.13 You must inform CosMediTour if you become ill within 4 weeks of surgery, and supply all details including medication and dosages.  You must inform CosMediTour if there has been a change in your weight over 3kg.

3.14 You acknowledge that all individuals have different post-surgical recovery rates, results, and reactions to anaesthetic, pain medication, antibiotics, and other treatments.

3.15 You acknowledge that each surgical procedure carries risk and that there is an expected recovery period of up to 6 months from plastic surgery procedures during which time all care must be taken with lifestyle and activity levels, so as not to compromise the eventual surgery and aesthetic outcome.

3.16 You acknowledge that if a problem arises post-surgery during the prescribed recovery period, you are required to inform the Surgeon/Clinic directly of all details.  This information will be reviewed on a case-by-case basis by the clinic and healthcare provider, not CosMediTour. 

3.17 You may be required to return to the clinic for surgery and treatment at a time frame decided by the clinic and healthcare provider. Costs will also be determined by the clinic and healthcare provider, not CosMediTour.

3.18 If there are any complications, infections, or unexpected outcomes you are not satisfied with post-surgery, you must immediately advise the clinic and healthcare provider directly.

4. Payment Obligations

4.1 Prices for packages or procedures listed on the CosMediTour website and other marketing channels as well as discussions that CosMediTour has with you during initial enquiries or consultations are indicative of surgical and package prices only. It is not possible to determine the final price until after your consultations with the surgeon.

4.2 Prices listed are current at the time of publication and are subject to change by the Clinic and healthcare provider on a case-by-case basis without notice.

4.3 You will be required to pay a service fee when booking a plastic surgery procedure. This fee is non-refundable and non-transferable to another person for cancellations made by you. However, it can be applied towards the total cost of another surgery or dental package valued at $6,990 or more, once required practitioner consultations are completed; noting that surgery must take place within 12 months from the invoice issue date.

4.4 By paying the service fee invoice you are agreeing to the Cancellation and Amendment Policy on the CosMediTour website.

4.5 The final cost of any intended procedure will be confirmed at the time of your consultations by the surgeon. Any adjustment between the estimated cost and the final cost must be paid 2 weeks prior to your surgery date.

4.6 The surgery procedure and package prices do not include the costs of any tests that may be required prior to surgery. You must pay any extra costs directly to whoever is conducting the tests, or to the clinic.

4.7 You acknowledge that the surgery procedure or package prices do NOT include the costs of any post-operative surgery or other treatment that may be required due to unexpected outcomes, complications, infections, or otherwise. In cases like this, you must contact the clinic or healthcare provider to arrange any required postoperative surgery, or other treatment.  In addition, you must pay the cost of any flights, hotel, and other travel costs required to return to the clinic or healthcare provider relating to any additional required treatment.

5. Medical Acknowledgements

5.1 You acknowledge that you may withdraw from surgery at any time prior to the surgery taking place if you are not entirely comfortable with the final surgical treatment plan. The CosMediTour Cancellation Policy applies.

5.2 The Surgeon and healthcare provider will require you to complete additional paperwork, sign consents, and other documents in relation to all aspects of the surgery and treatment.

5.3 Any decision about whether additional treatment or procedures are required will be solely determined by the Surgeon and/or healthcare provider.

5.4 Whether or not you are well enough to undertake surgery, or have recently been exposed to a condition which makes surgery unsuitable or requires surgery to be postponed, is at the discretion of the Surgeon and the healthcare provider.

5.5 You agree that CosMediTour is not liable for the provision of, or the outcomes of, any surgical or health procedure or your overall experience during your surgery, associated surgical recovery, or travel. 

5.6 You agree to release (and by signing these Terms and Conditions do release) CosMediTour from all responsibility for health and surgical matters, including information provided to you about those health and surgical matters, and acknowledge these are the responsibility of the clinic and healthcare provider.

6. Other Items

6.1 Once CosMediTour has coordinated a surgery procedure in consultation with you, the Clinic and healthcare provider will then contact you directly to confirm a surgical treatment confirmation schedule containing dates, bookings, and other information relating to your surgery.

6.2 It is your responsibility to read and understand the Terms and Conditions of all flight and accommodation reservations made by yourself or if CosMediTour arranges on your behalf, as amendments, cancellations, or no-shows will incur fees.

6.3 CosMediTour strongly recommends that you obtain travel insurance at the time of booking accommodation and flights,  or purchase a ‘Flexi Fare’ that allows you to amend your flight itinerary with minimal fees.

7. Disclaimer

7.1 Website Material* is derived from a variety of sources and as such, CosMediTour is not responsible or liable for any inaccuracies or omissions as a result of information received from third parties. CosMediTour does not advocate any specific technique or philosophy of cosmetic or other surgery procedures, nor does it endorse any medical procedure whatsoever. CosMediTour does not warrant that the information or material on this website is entirely free from errors or omissions.

7.2 Liability* CosMediTour does not guarantee the outcome or any results of any Client Surgery or other procedure performed by a Surgeon or healthcare provider. CosMediTour is a “facilitator and organiser” only, assisting Clients after they have chosen and confirmed to proceed with surgery, by organising arrangements for surgery, dates, travel and accommodation only. CosMediTour does not accept any liability in contract or in tort for any miscommunication, misunderstanding, injury, surgery and other procedure outcomes, damage, communication delays, loss, delay, additional expenses incurred or inconvenience caused directly or indirectly by force majeure, unanticipated or uncontrollable event or effect on our part or directly or indirectly in connection with any surgery and associated travel organised by CosMediTour on the Client’s behalf. The Client agrees to release, defend and hold harmless CosMediTour and its officers, employees and agents from any and all such liability and indemnify each of them and CosMediTour severally against any claims that may be made by or on behalf of the Client related to entering into any Agreement with CosMediTour and/or any use of its Website, Instagram or Facebook pages in any manner.

VERSION: CMTAT&C/V5:02/2024